Host & Home Cleaners
Privacy Policy

Here's how we protect your data and respect your privacy.

Our Role in Your Privacy

If you are a Host & Home Cleaners customer or subscriber, or just visiting our website, this policy applies to you.

Our Responsibilities

If you are a registered Host & Home Cleaners customer or a visitor to our website, we act as the "data controller" of personal data. This means we determine how and why your data are processed.

Your Responsibilities

• Read this Privacy Policy.
• If you are our customer, please also check the contracts - including the Data Processing Agreement available upon request - between us: they may contain further details on how we collect and process your data.
• If you provide us with personal information about other people, or if others give us your information, we will only use that information for the specific reason for which it was provided to us. By submitting the information, you confirm that you have the right to authorize us to process it on your behalf in accordance with this Privacy Policy.

When and How We Collect Data

From the moment you request a quote from Host & Home Cleaners, we start collecting data. Sometimes you provide us with data, sometimes data about you is collected automatically. Here are more details on when and how we do this.

When Customers Provide Data:

• Data is not collected when a customer requests a quote from Host & Home Cleaners.
• Data is not collected when Host & Home Cleaners calls the customer.

When Data is Collected by Host & Home Cleaners:

• Data may be collected when the customer uses Host & Home Cleaners's services.
• Data may be collected when the customer receives emails from Host & Home Cleaners.
• Data may be collected when the customer engages in a chat with Host & Home Cleaners for customer support.

Types of Data We Collect

We collect a variety of types of data to provide and improve our services to you. Below are the categories of data we collect:

Contact Details

• Your name, email address, role in your company, etc.

Financial Information

• Your bank account number, sort code, credit/debit card details, etc.

Metadata from Your Code Repositories

• The name of your code repositories/projects, APIs & databases, URLs to GitHub/GitLab files, last commit date, etc.

Metadata from Your Teams

• Your data sources & destinations, types of data, business processes, hosting location, security measures, etc.

Data That Identifies You

• Your IP address, login information, browser type and version, time zone setting, browser plug-in types, geolocation information about where you might be, operating system and version, etc.

Web Browsing Data

• Your URL clickstreams (the path you take through our site), pages viewed, page response times, download errors, how long you stay on our pages, what you do on those pages, how often, and other actions.

What About Really Sensitive Data?

We don't collect any "sensitive data" about you (like racial or ethnic origin, political opinions, religious/philosophical beliefs, trade union membership, genetic data, biometric data, health data, data about your sexual life or orientation, and offenses or alleged offenses).

What About Children's Data?

Host & Home Cleaners is a business-to-business service directed to and intended for use only by those who are 18 years of age or over. We do not targetHost & Home Cleaners at children, and we do not knowingly collect any personal data from any person under 16 years of age.

How and Why We Use Your Data

There are two legal bases under which we use data:

Consent

You have given clear consent for us to process your personal data for a specific purpose. You can change your mind! If you have previously given consent to our processing your data, you can freely withdraw such consent at any time. You can do this by emailing us at support@hostandhomecleaners.com. If you do withdraw your consent, and if we do not have another legal basis for processing your information, then we will stop processing your personal data. If we do have another legal basis for processing your information, then we may continue to do so subject to your legal rights.

Legitimate Interests

Processing your data is necessary for our legitimate interests or the legitimate interests of a third party, provided those interests are not outweighed by your rights and interests. These legitimate interests are:

• Gaining insights from your behavior on our website or in our app.
• Delivering, developing, and improving the Host & Home Cleaners service.
• Enabling us to enhance, customize, or modify our services and communications.
• Determining whether marketing campaigns are effective.
• Enhancing data security.

In each case, these legitimate interests are only valid if they are not outweighed by your rights and interests.

Data Protection Law

Data protection law means that we can only use your data for certain reasons and where we have a legal basis to do so. Here are the reasons for which we process your data:

Keeping Host & Home Cleaners Running

Login and authentication, processing payments.

The legal basis for doing so is legitimate interests.

Improving Host & Home Cleaners

Product analytics, heat mapping our site, testing features, and session replay.

The legal basis for doing so is legitimate interests.

Customer Support

Notifying you of any changes to our service, solving issues via live chat support, phone, or email including any bug fixing.

The legal basis for doing so is legitimate interests.

Marketing Purposes (With your Consent)

Sending you emails and messages about new features, products and services, and content.

The legal basis for doing so is consent.

Your Privacy Choices and Rights

Your privacy is important to us, and we give you certain choices and rights regarding how we use your data. Here's how you can exercise those rights:

Choosing Not to Provide Personal Data

If you choose not to provide us with personal data, you can still use the website and browse its pages, but we will not be able to process transactions without personal data.

Turning Off Cookies in Your Browser

You can block cookies by activating a setting on your browser that allows you to refuse cookies. You can also delete cookies through your browser settings. If you turn off cookies, you can continue to use the website, but certain services may not work effectively.

Opting Out of Marketing

We will inform you before collecting your data if we intend to use your data for marketing and if third parties are involved. You can opt out from marketing by emailing us at support@hostandhomecleaners.com

Accessing Information We Hold About You

You have the right to access information we hold about you. This includes the right to ask us supplementary information about the categories of data we're processing, the purposes of data processing, the categories of third parties to whom the data may be disclosed, how long the data will be stored, and your other rights regarding our use of your data.

Correcting Inaccurate Personal Data

You have the right to make us correct any inaccurate personal data about you.

Objecting to Profiling or Automated Decisions

You can object to us using your data for profiling you or making automated decisions about you.

Porting Your Data to Another Service

We will give you a copy of your data in CSV or JSON so that you can provide it to another service. If it is technically possible, we will directly transfer the data to the other service for you.

Right to Be "Forgotten"

You have the right to be "forgotten" by us. You can do this by asking us to erase any personal data we hold about you, if it is no longer necessary for us to hold the data for purposes of your use of the website.

Lodging a Complaint

If you have a complaint regarding our use of your data, please tell us first so we have a chance to address your concerns.

Data Security and Storage

How secure is the data we collect? We have physical, electronic, and managerial procedures to safeguard and secure the information we collect. However, no data transmission is guaranteed to be 100% secure. You are responsible for keeping your username and password secret and safe.

Where do we store the data? The personal data we collect is primarily stored in our Amazon Web Services servers in Ireland and processed in the countries we live in, including countries outside the EEA. We take steps to ensure that your privacy rights continue to be protected as outlined in this Privacy Policy when transferring outside the EEA.

How long do we store your data? We archive and stop actively using any personally identifiable information about you within 3 months from the last time you used Host & Home Cleaners. We delete your personal data from our archives no later than 6 years from the last time you used Host & Home Cleaners or as agreed in a separate contract.

Third Parties and Cookies

We partner with third parties who we believe are the best at what they do. When necessary, your data is shared with them under strict conditions. Any data transfers to the US are encrypted and consist of insensitive personal data.

Analytics and Tracking Tools

We use the following analytics and tracking tools to improve our website and services:

• Google Analytics: We use Google Analytics to understand how visitors interact with our website. This tool collects information such as pages visited, time spent on pages, and user interactions. The data is used to improve our website's performance and user experience. Google Analytics uses cookies and similar technologies to collect this information.
• Facebook Pixel: We use Facebook Pixel to measure the effectiveness of our advertising campaigns and to understand how visitors interact with our website. This tool helps us show relevant advertisements to you on Facebook and Instagram. Facebook Pixel uses cookies and similar technologies to collect this information.

Managing Your Privacy Settings: You can control how these tools collect and use your data:

• For Google Analytics: You can opt-out by installing the Google Analytics Opt-out Browser Add-on.
• For Facebook Pixel: You can opt-out of Facebook's use of cookies and similar technologies by visiting Facebook Ad Preferences.

Blocking Cookies: You can block cookies by activating a setting on your browser to refuse cookies. You can also delete cookies through your browser settings. Please note, disabling cookies may affect the functionality of our website and our ability to provide you with a personalized experience.

Contact Us

If you have any questions about this Privacy Policy, please contact us at support@hostandhomecleaners.com.